Troubleshooting

"I registered but don't see it on my dashboard"

• Wait 5-10 minutes and refresh
• Check your email for a Luma confirmation
• Make sure you registered with the same email as your DTW account

"I need to change or cancel my registration"

• Open the confirmation email from Luma
• Click the link to manage your registration
• Update your info or cancel from there

"I can't log in"

• Use the same provider you originally signed up with (Google, LinkedIn, Discord, or Twitter)
• Clear your browser cookies and try again
• Try a different browser or incognito mode

"How do I delete my account?"

Request account deletion through your profile settings. Your profile and personal data are removed. This action cannot be undone.

"Attendees can't access the audience page"

• Check the QR code points to the correct link
• Make sure the venue WiFi is working
• The page works on any phone browser — no app needed

"Venue display isn't working"

• Make sure the device is connected to WiFi
• Try refreshing the browser
• Use Chrome, Edge, or Safari

"Speaker can't upload slides or control their presentation"

• Double-check you sent the correct link — each speaker gets a unique one
• No DTW account is needed, just the link
• Try a different browser if it won't load